These Terms and Conditions of use apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). I Feel Rome reserves the right to integrate or modify at its own discretion any of the dispositions contained in the Terms and Conditions of use, including any disposition and/or directive that the website refers to.
All prices are quoted in local currency “Euro” and include value added tax. The eventual currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Prices are not inclusive of the entrance fees.
Acceptance reservations are subject to availability at the moment of request and they are considered confirmed only when I Feel Rome provides by e-mail the booking document with all service details. If I Feel Rome is unable to provide the service, a cancellation of the booking request will be sent by email. Whether two or more people are involved on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts and accepts the booking conditions on behalf of each member of the party.
3. Payments, Changes and Cancellation Policy
I Feel Rome doesn’t accept credit cards, only bank wire (no less than 15 days before the day of the tour).
Canceling a booking with I Feel Rome can result in cancellation fees being applied by I Feel Rome as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
I Feel Rome enforces a 72 hour advance refund policy.
Cancellations must be communicated via e-mail at [email protected] no less than 72 hours in advance of the tour in order to receive a refund.
All cancellations are subject to a cancellation fee of 25% of the total charged.
No partial refunds will be given for cancellations made within 72 hours of a tour.
No partial refunds are available once a tour has commenced.
Full refunds only offered at the discretion of management.
Refunds of the tour cost will only be provided based on the cancellation timeline listed below:
- 10 or more days before the tour day: 90% of the cost will be refunded.
- Between 3 and 9 days before the tour day: 50% of the cost will be refunded.
- Less than 72 hours: No refund.
Terms of Changes
Please contact I Feel Rome by e-mail or telephone in case of any change request. Unless otherwise agreed, I Feel Rome for the changes required by Customers will apply the same conditions specified in the Cancellation Policy.
Clients are encouraged to check their e-mail or phone messages, private contact number(s) provided in the extremely rare case that I Feel RomeTours deems it necessary to cancel or reschedule tours due to guide illness, accident, or due to any of the above mentioned unforeseen events. If you have additional questions about our Terms & Conditions, please contact [email protected] The invalidity or inefficiency of any disposition of the terms and conditions of use will not influence the validity or efficiency of any other disposition or part of disposition.
I Feel Rome reserves the right, without notice, to withdraw from the terms and conditions of use and to prevent the users access to the website
4. Refunds and Claims
From the time of receipt of tour confirmation, clients are responsible for printing out their tickets and tour confirmation e-mail and for locating the meeting point and arriving promptly. We will assist you as much as we can but I Feel Rome tour is not responsible, under any circumstances, for clients who are unable to locate tour meeting points or who fail to arrive at tour meeting points at the specified time.
We are unable to accommodate late arrivals. Missed tours or tickets due to late arrivals cannot be refunded. Please plan on being at the meeting point at least 10 minutes before the meeting time.
If you have difficulty finding the meeting point for your tour or if you have any other issue requiring urgent attention, please phone +39 3381870315 or write to [email protected]
There is no refund on reservation fees and tickets of monuments that on few occasions are closed due to ceremonies, strikes and any kind of event that is out of our control. I Feel Rome reserves the right to cancel, change or substitute any tour that you have booked at www.ifeelrome.com at any time and for any reason: in such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Refunds are not made for any missed service, in case of any problem please contact I Feel Rome immediately, by e-mail or calling the office.
If for any reason you are still unsatisfied, any claims must be received in writing within 20 days of the termination of the tour. Any adjustment will be based only on the actual cost of the services involved. The contract is governed by Italian law and in case of dispute that we cannot settle amicably, exclusive jurisdiction is conferred on the Italian court.
5. Disclaimers and Limitations of liability
Clients agree that I Feel Rome cannot be considered responsible for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include, a) the closure of venues which I Feel Rome tours visits, where and when the closure of that venue is out of the control of I Feel Rome or where I Feel Rome is not notified by the venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue; b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.
Under no circumstances will I Feel Rome and its staff affiliates be liable for any of the following losses or damage whether such losses were foreseen, unforeseen, known or otherwise: (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of www.ifeelrome.com regardless of the form of action.
When you contact I Feel Rome we ask you to provide us with personal information such as your name, address, city, state, zip, phone number, birth date, destinations and travel preferences. This information is collected on the registration form so that your request of services can be secured. When someone other than yourself is accompanying you on travel purchased through I Feel Rome we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing I Feel Rome any information on their behalf.
The conferring of the consent of the treatment of the personal data, supplied for the above purposes, is necessary. I Feel Rome will not be able to supply its services in case the user refuses to agree to the above. I Feel Rome, through the data gathering and conservation system, ensures and guarantees that this will not comprise, directly or indirectly, arguments regarding the sensitive data; therefore, any data treatment which may concern directly or indirectly sensitive data will be excluded before hand.
The personal data will be gathered and conserved for the supply of the commercial electronic services of our products and to supply the Judicial Authority with the required information; the personal data will be elaborated with the purpose of defining the users commercial profile which will be utilized by I Feel Rome only for its own marketing and promotional purposes. Finally, the personal data will be gathered, conserved and elaborated for administrative and accounting purposes. Your e-mail address is collected to send you an e-mail message confirming your reservation with us and sporadic e-mails informing you about the promotional marketing communications. These e-mails will come directly from Top Travel Italy. You may always decline to receive e-mails with promotional marketing purposes at any time by simply contacting us at: [email protected]rome.com.
1. Personal data and information provided to us will be collected and used to book all tour, sightseeing, excursions, hotel and any kind of services on the website www.ifeelrome.com.
2. Your personal information is stored in secure database at secure addresses that are suitable to guarantee maximum security, integrity and privacy. We do not pass your information to third parties for marketing purpose.
3. Providing of data for the purposes mentioned at point 1 is compulsory, and their absence means the impossibility to establish and continue the relationship. Moreover, any request of cancellation of any data necessary to perform the obligations provided by contract/s and by law, or rather the refusal to provide said data, cause the impossibility to continue any relationship even with contract/s in force.
4. Data can be provided to the following subjects:
a) Person in charge of personal data processing to meet obligations provided either by present and future contract/s effective with you or by law;
b) Banks and credit institutes for money transfers and banking transactions;
c) Insurance companies selected by the Management with the sole object of insurance policy;
d) Natural or legal persons involved in the process for the completion of the booking contract (eg. hotels, company car, tour guides etc.)
e) Other subjects that can perform data processing on behalf of the Management.
1) For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).
2) We collect the e-mail addresses of those who communicate with us via e-mail. The e-mail addresses are only used for: a) correspondence with the consumer regarding services requested, including but not limited to reservations, confirmations, payment; b) correspondence regarding services rendered; c) request of feedback after your tour; d) eventual distribution of the newsletter
3) If you do not want I Feel Rome to contact you in the future, please contact us at [email protected]
We do not utilize cookies.
We do not partner with or have special relationships with any Ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.
4. The Management entitled to personal data processing is Stefano Ghelfi, Via Giovanni della Casa, 6, 00135 Roma.
5. At any time, you can exercise your rights towards the Management entitled to data processing, according to art.7 of the Italian D. LGS. 196/2003.
Be kindly informed that, according to art. 24 of the Italian Legislative Decree no. 196/2003, no authorization is required for the processing of personal data given to us and necessary to meet obligations provided either by law or present and future contract/s effective with you.
I Feel Rome Tours
Via Giovanni della Casa, 6
00135 – Roma
Tel. +39 338 1870315
E-mail: [email protected]
Bank: Intesa San Paolo, Turin, Italy
Applicable Laws and Legal Court
The terms and conditions of use will be sustained and interpreted by the Italian law except for the International Private Law. Any controversy derived or connected to the execution of terms and conditions of use will be passed on to the exclusive jurisdiction of the legal court of Rome that follows.
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